agent of arcadia

Posts Tagged ‘trust’

The three parts to effectively managing up

In Collaboration, Communication, Development, Effectiveness, Leadership, Performance Management, Team, teamwork on August 28, 2017 at 5:05 am

One of the most important elements to working well in a team is about being able to collaborate and work well with your team mates. The other most important element is about being able to work well with, well, your manager. This means having the ability to manage up.

But when it comes to managing up, what comes to mind?

Let’s first get this straight. Managing up is not sucking up to or manipulating the boss or the manager. It’s about being able to support your manager and enhance their role so that you make a formidable team. This means flexing your professional muscles to go above and beyond your job scope so that you can do this. This serves both your manager and your own professional growth.

Managing up doesn’t have to be challenging. The key to managing up is about effectively managing the relationship. And that starts with understanding, and then supporting, the relationship.

There are three parts to managing up. None of these three parts exist without the other. And none of these exist as a first, second or third step; they are each important and yet, dependable on the other. They are altogether equally vital.

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The human side of negotiation

In Communication, Development, Effectiveness, Inspire, Language, Leadership, Networking, Personal Branding, Philosophy, Strategy on March 6, 2017 at 11:02 pm

How often do you think you use negotiation skills? We may not realize it but negotiation is a big part of our daily life. We negotiate various factors in our roles at work, from project timelines to resources, to parameters for our performance indicators or salaries, and even in our personal lives, with conflicting opinions, or even something as simple as where to dine.

Negotiation is about reaching an agreement where both parties walk away with mutually acceptable terms. The ability to get what we want is only enhanced by our ability to negotiate effectively.

The word ‘negotiation’ has copped a bad reputation. Oftentimes, we associate the act with competition or confrontation or believe that only an all-or-nothing approach can win; the word ‘win’ supporting the act of competing.

But what if we take the notion of competing out of the equation and approach a negotiation in a more fair way?

After all, the reason you’re getting into a negotiation in the first place is either because one party wants something from another, or that both parties want something from each other. Once you each establish what is important and unimportant to each, the negotiations can begin. The questions that each person needs to ask is ‘What do I want from you?’ and ‘What can I give you in return?’

But how to do this? How exactly do you start asking those questions without sounding contentious?

Let’s explore.

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The qualities of a good leader

In Communication, culture, Development, Effectiveness, Inspire, Leadership, Organizational Development, Personal Branding, Philosophy, Strategy on September 23, 2016 at 6:25 am

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It takes courage to be a leader. To stand up and say: I can lead these people into the future with my vision. I can guide them through change. I can inspire them to want to tap into their passion and give that one hundred percent to a cause every single day.

No one said being a leader is easy. Whether you’re a person or a company, there is a certain sense of gravity and expectation that goes with the job and the title. So grave is the weight, that it caused Joseph Wambaugh to pen the words: ‘fish rots from the head’. Meaning that when an organisation or state fails, it is the leadership that is the root cause.

So what are the qualities of a good leader? It all starts with how others perceive who you are as a leader.

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Six ways to foster collaboration in the workplace

In Collaboration, Communication, Development, Effectiveness, Leadership, Performance Management, Team on September 15, 2015 at 2:59 am

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There’s a saying that goes: “Competition makes us faster. Collaboration makes us better.”

To attain and maintain a high performing team, sure, it’s important to feel an edge of competition. After all, a healthy amount of competition means you work extra hard to stay ahead of the game.

But competition breeds individualism.

And individualism is the opposite of collaboration.

And where competition encourages silos; collaboration breaks them down.

But we could learn a thing or two from the positive practice of a multi-active culture; a focus on people, connection, and relationships, even in business.

So it seems the focus has shifted. Where once it was about being the fastest in the industry and who could shine the brightest in the team; these days, it’s about putting all our strengths and talents into a collective pool and working together as a team for exceptional results.

Using the metaphor of the shining star, after all, one star can only shine so bright, but a collection of stars, well, you get the gist.

So we’ve come to realise that as a united front, a team can deliver so much more than just one individual.

And perhaps we’ve always realised it – we’ve only just started living and breathing it.

Collaboration. When did it get so popular? Or did it always exist under the pseudonym ‘teamwork’? And has it always been an utopian state most organisations and teams strive for but only a few succeed?

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Five simple but powerful tips to increase your influential presence

In Change Management, Communication, Effectiveness, Inspire, Leadership, Performance Management, Personal Branding, Philosophy, Positive Thinking on July 6, 2015 at 2:14 am

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Ever wondered why some people are so much more influential and persuasive than others?

American politician Jim Roth once said: “If you just communicate, you can get by. But if you communicate skilfully, you can work miracles.”

Now there’s a notion; working miracles. What exactly does that entail? A sense of power, achievement, and an ability to reach any desired goal. Profound attributes any leader would covet. Indeed, the quote certainly brings to mind the ability to communicate effectively with an aim to influence or persuade. Certainly an alluring quality. But not just for leaders. Why? Well, because influencing and persuading is a necessary skill for anyone, whether in the professional or personal sphere. It is a transferable skill that can be applied in various situations.

Influencing skills are critical to help you achieve your desired outcomes
Influencing is about being able to convince your stakeholder of the importance of an issue and to see things from a different perspective. If you haven’t got their buy-in, then you haven’t influenced or persuaded them effectively.

And here’s the thing. Influencing and persuading is not just about one conversation. I’m afraid there’s no shortcut. Sometimes, it can be a series  of conversations with the same or different stakeholder over a period of time. And in fact, how long it takes you to achieve the outcome that you’re looking for will depend on the rapport and quality of the relationship.

So what makes an effective influencer?

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Three fundamental elements for exceptional customer service

In Branding, Communication, Development, Inspire, Leadership, Marketing, Personal Branding, Philosophy on November 3, 2014 at 12:06 am

Ever heard the phrase ‘customer service is an attitude not a department’?

See, this is the thing. People make the mistake to assume that customer service is something for those who work at the front. You know, the public facing department – the ones who deal with the public.

But when you think about it, customer service isn’t just about your customers. It’s about more than that. It’s also about your attitude.

And this means your attitude to your product or service. As well as to your customers. And this attitude is so palpable, it will be felt by those around you – yes, your customers, clients, and stakeholders. So if your attitude is blasé, guess what? Your customers will feel that.

And all this? Well, all this feeds back into your brand. What will you be known for?

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