agent of arcadia

Posts Tagged ‘attitude’

Three fundamental elements for exceptional customer service

In Branding, Communication, Development, Inspire, Leadership, Marketing, Personal Branding, Philosophy on November 3, 2014 at 12:06 am

Ever heard the phrase ‘customer service is an attitude not a department’?

See, this is the thing. People make the mistake to assume that customer service is something for those who work at the front. You know, the public facing department – the ones who deal with the public.

But when you think about it, customer service isn’t just about your customers. It’s about more than that. It’s also about your attitude.

And this means your attitude to your product or service. As well as to your customers. And this attitude is so palpable, it will be felt by those around you – yes, your customers, clients, and stakeholders. So if your attitude is blasé, guess what? Your customers will feel that.

And all this? Well, all this feeds back into your brand. What will you be known for?

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Get bulletproof

In Branding, Inspire, Leadership, Personal Branding on May 29, 2014 at 10:56 pm

I’ve been told I have an amazing positive philosophy on life.

So when I was allocated a project at work to create a coaching program on resilience in the workplace, it was only fitting.

I’m not going to talk about that program. Instead I’m simply going to share what I believe it takes to build emotional strength. To get bulletproof.

I’d like to think I’m emotionally strong. I’d also like to think I have the humility enough to admit I may not always have been at the peak of this emotional strength.

But that’s the thing about emotional strength. It’s an internal thing that you build, nourish, and maintain. And continue to build, nourish, and maintain. Every single day.

And being only human, some days you need to get the hits in order to make you stronger.

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Two words

In Communication, Creative, Development, Inspire on April 7, 2014 at 12:27 pm

I spotted a quote the other day which I thought I’d share.

“If you could write a note to your younger self, what would you say in only two words?”

So if you could, what would you say?

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