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Archive for the ‘Training’ Category

The role of a good facilitator

In Communication, Development, Effectiveness, Inspire, Leadership, Learning, Organizational Development, Personal Branding, Team, Training on March 20, 2017 at 4:38 am

Have you ever been to the symphony or watched a snippet of an orchestra playing on TV? Can you visualize the conductor at the front of the orchestra? What exactly is the role of the conductor? Do they simply stand at the front waving their batons madly? Or is there a crucial role they play that if there is no conductor, the orchestra falls apart and the music crumbles?

It seems with the baton, the conductor speaks a subtle language to the orchestra to remind them during the performance of how to play the piece. It’s almost hypnotic to watch.

In fact, with the baton, it’s almost as if the conductor gives each instrument a chance to play and each musician an opportunity to speak. As if without the conductor, the audience might overlook the presence of an instrument or musician in the orchestra. And it’s almost as if without the conductor, the audience would miss pivotal moments in the symphonic piece.

So when we think about it, could we compare the role of a facilitator to that of an orchestra conductor? Why not?

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Developing talent for the new organization

In culture, Development, Inspire, Leadership, Learning, Organizational Development, Performance Management, Philosophy, Strategy, Training on September 6, 2016 at 2:52 am

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Deloitte’s Human Capital Trends 2016 identified that:

“The ‘new organization’, as we call it, is built around highly empowered teams, driven by a new model of management, and led by a breed of younger, more globally diverse leaders. To lead this shift toward the new organization, CEOs and HR leaders are focused on understanding and creating a shared culture, designing a work environment that engages people, and constructing a new model of leadership and career development. In competition for skilled people, organizations are vying for top talent in a highly transparent job market and becoming laser-focused on their external employment brand.”

External employment brand is about the people feeding the culture internally. It is about a job being more than just a job. It is about a culture where every person passionately gives the best that they can to a cause they believe in the organization.

This is priceless.

There can be no separation between corporate culture and brand. An organization can have the best marketing and corporate communications aligned with a best practice business strategy to market its brand, but if its people do not believe the brand and what it stands for, they will not live it. And if they do not live it. You will hear it in their voice, see it in their actions, and feel it in their work.

This means that human resources (HR) and learning and development (L&D) professionals lend a powerful voice to the paradigm shift from the old organization to the new organization. And senior leaders need to listen to them. Because the competition for skilled people is high and organizations need to focus on developing their talent so they stand a chance of survival in the new world.

But how to do this?

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The modern learner: What’s changed?

In Development, Effectiveness, Learning, Training on June 17, 2016 at 4:07 am

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I remember an episode of the popular American sitcom, The Big Bang Theory, where one of the characters, Leonard, was trying to convince his roommate, Sheldon, that maybe he couldn’t approach a particular issue as a ‘purely intellectual exercise’.

In presenting his case, Leonard cited the time Sheldon had tried to learn how to swim using the internet. Sheldon countered that he did, in fact, learn how to swim. To which Leonard retorted that he had only learnt how to swim on the floor. Sheldon then debated that the skills were transferable.

But are they?

If say, tomorrow, we were to log into an online learning platform or watch a webinar or read a book about how to swim, including breathing, exhaling, floating, and finally, the different strokes to execute a swim, would that automatically classify us as swimmers? Would we then be able to jump into a body of water and immediately apply the skills? Sure, apply the skills. But would we be able to do so deftly? What’s missing here?

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How to decide between virtual or classroom learning

In Development, Effectiveness, Instructional Design, Leadership, Learning, Performance Management, Strategy, Team, Training on April 28, 2016 at 6:07 am

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Deloitte’s Human Capital Trends 2016 identified that:

“… the ubiquity of always-connected mobile devices makes learning potentially available everywhere and accessible to everyone at any time. Employees can now take a course on nearly any subject online, search for an expert video or podcast to learn a quickly needed skill, and even earn a college degree in a new topic like data science without leaving their desk—or a couch or coffee shop. This new world of consumer-centric learning puts employees, not L&D departments, in charge.”

Indeed, one of the benefits of online and virtual learning is its cost effectiveness and ubiquitous presence. The fact that it allows for easy deployment, administrative tracking and consistent roll out of content to a mass group of learners, is certainly very tempting for organizations pressed to complete training on large scales. With online and virtual learning, induction and compliance training seem a breeze.

But what about how online and virtual learning effects a business’ return on investment? And how do online and virtual learning effect learning objectives and behavioral shifts?

To consider this, we first need to explore a few avenues.

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