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Archive for April, 2016|Monthly archive page

How to decide between virtual or classroom learning

In Development, Effectiveness, Instructional Design, Leadership, Learning, Performance Management, Strategy, Team, Training on April 28, 2016 at 6:07 am


Deloitte’s Human Capital Trends 2016 identified that:

“… the ubiquity of always-connected mobile devices makes learning potentially available everywhere and accessible to everyone at any time. Employees can now take a course on nearly any subject online, search for an expert video or podcast to learn a quickly needed skill, and even earn a college degree in a new topic like data science without leaving their desk—or a couch or coffee shop. This new world of consumer-centric learning puts employees, not L&D departments, in charge.”

Indeed, one of the benefits of online and virtual learning is its cost effectiveness and ubiquitous presence. The fact that it allows for easy deployment, administrative tracking and consistent roll out of content to a mass group of learners, is certainly very tempting for organizations pressed to complete training on large scales. With online and virtual learning, induction and compliance training seem a breeze.

But what about how online and virtual learning effects a business’ return on investment? And how do online and virtual learning effect learning objectives and behavioral shifts?

To consider this, we first need to explore a few avenues.

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Steering yourself through a challenging conversation with pacing and leading

In Assertiveness, Communication, Effectiveness on April 11, 2016 at 6:33 am


How many conversations do you have in a day? And how many of those conversations do you think you actually do well in? That you can walk away from thinking you handled well and said what you needed to say, delivered your message well, and got your intention across?

And while some conversations are easy to navigate, others aren’t so breezy. So how many of those conversations do you wish you could have again? And if given the chance, you would say something different, or in fact, say anything at all!

In a perfect world, all our challenging conversations would go according to plan and we would emerge with perfectly desired outcomes for both parties. And both parties would come out of the conversation stronger for it, with big smiles, skipping together through a field under a rainbow enhanced sky.

And yes, pink elephants would fly.

But plans don’t always go to, well, plan. And in a conversation where the stakes are high, such as a project conversation, or an invested or focused consultation, we want as much as possible to prevent a situation where we have to face an irate other party or handle a conversation where things have gone direly wrong.

You know the type of conversations I’m talking about. Conversations where there is conflict. Conversations that are challenging. Conversations that have the potential to damage relationships.

So what to do? The main thing is to rein in the chaos and then steer the conversation down a path you want it to go. But how to do this? Let’s have a look.

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Communication: The most important leadership skill

In Communication, Effectiveness, Inspire, Language, Leadership, Performance Management, Philosophy, Team on April 5, 2016 at 5:40 am

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“Communication is the most important skill any leader can possess.”

So says billionaire Richard Branson, who believes that communication is the skill that will set you apart from the crowd.

Indeed, Branson can certainly form alliances with the many business leaders and entrepreneurs who credit effective communication skills for much of their success. He joins the ranks of Warren Buffet, who believes that effective communication will instantly raise a person’s professional value.

Branson and Buffet are not wrong. Effective verbal and nonverbal communication skills are highly valuable in the workplace. So valuable that some companies dedicate a good amount of their training budget to upskill their employees on how to communicate effectively.

Why? Because it’s a big bad world out there. Competitive. Dynamic. Fast paced. And being able to communicate effectively will help you stand out from the crowd.

But what exactly are the benefits of effective communication skills? To the individual, to the team and to the organisation. Let’s explore, shall we?

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