agent of arcadia

Archive for March, 2016|Monthly archive page

How to find your voice in a heated conversation

In Communication, Effectiveness on March 22, 2016 at 5:48 am


In a previous life, I was embroiled in a power struggle with a headstrong individual. Suffice to say, there were many occasions of heated conversations, followed by complete silence or verbal attacks. Or both. Each heated conversation became a disempowering conversation. For both parties.

What’s worse, the relationship was fraying further with each disempowered conversation.

Sound familiar?

These are conversations where there is vested interest – both on your part and the part of the party.

Conversations that fall into this category include those where there are two opposing opinions and either or both parties simply feel unable to gain solid ground for any form of discussion.

In these instances, emotions have a tendency to taint rationale and usurp logic. Such unprepared, unstructured, and emotionally charged conversations are not uncommon.

But why does this happen and how can we prevent this?

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Design Thinking: The future of thinking

In Collaboration, Content, Creative, Design, Development, Effectiveness, Inspire, Instructional Design, Leadership, Learning, Philosophy, Strategy on March 8, 2016 at 11:15 am

Did you know that HR organizations are incorporating Design Thinking into their approach to managing, supporting, and training people? Instead of building ‘programs’ and ‘processes’, they are studying people to aid in the development of interventions, apps, and tools to help make employees less stressed and more productive. This was as reported in Deloitte’s Human Capital Trends 2016.

According to the report, it was also stated that HR needs to upgrade its skills to include design thinking, people analytics, and behavioral economics.

Design Thinking is not a new concept. Giants such as Lego and Google have been practicing this for years. But why are we suddenly sitting up to join the club?

Because when the client or customer can literally take or leave at the touch of a button, loyalty has never been so coveted. And user experience has become gospel truth.

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